At the heart of Fieldprint is HANK, our proprietary back-office fingerprint system. HANK is named after Dr. Henry Faulds, the British physician who in 1890 was the first to suggest that fingerprints could be used to identify criminals. HANK allows us to process, store and transmit fingerprint files seamlessly and securely.

The HANK system has four functional modules:

Enrollment, Site Location and Scheduling Module

Our enrollment, site location and scheduling module manages the entire applicant enrollment process. At the core of this module is the collection site database, which includes each site’s address, hours of operation and any special instructions, as well as performance-based information, including the results of post-collection surveys and mystery shop evaluations, which help us monitor site performance.

Registrants can enroll, locate a site and schedule an appointment via our website 24/7, 365 days a year. The enrollment website provides an easy-to-use interface that allows the applicant to enter their information, locate a convenient site and set up an appointment.

The scheduling site is available in English and Spanish and is also Section 508 compliant for the disabled.

The Fieldprint Call Center Module

Our call center is available to assist applicants in answering questions about the fingerprinting process and to provide any other assistance the applicant may require.

The call center operates from 8:00 a.m. to 8:00 p.m., ET, Monday through Friday. Our call center, like our scheduling website, employs English- and Spanish-speaking staffers.

Store and Forward System Module

BIG-Fieldprint's Store and Forward System is a state-of-the-art system designed to receive, translate, store and transmit fingerprint and demographic data between a variety of fingerprint sources and channeling agencies.

Processing of fingerprint files begins with the capability to receive applicant information and/or fingerprint images. These images can come from a variety of sources and in a variety of formats. The Store and Forward module is capable of converting the fingerprint files it receives into the specific file format required by FINRA, which channels the fingerprints to the FBI.

myBIG.net Module

BIG-Fieldprint offers FINRA firms full online functionality to track and manage their fingerprinting program through its secure client website, www.mybig.net.

FINRA firms can use myBIG.net to drill down into individual fingerprinting cases to track individuals from fingerprint collection through receipt of results. At each stage of the process, the myBIG site displays the fingerprint collection’s current status, including “Fingerprint Scheduled,” which includes details as to when and where the collection has been scheduled; “Fingerprint Collected,” indicating that the prints have been captured; and “Fingerprint Transmitted,” indicating that the prints have been sent to FINRA.

Additionally, myBIG.net’s Management Report Configurator tool can be used by FINRA firms to create customized management reports to track program volume and usage.